over the phone), so the system's pretty secure. the key is to pass the ID over to the other party by other means (e.g. I've used TeamViewer before and it really is this easy. Pass your ID on to your trusted technician.Transfer the screen from your Windows 10 mobile and have a trusted person take over control of your device. Get support for your device from any computer (Windows, Mac, Linux). Secured connection with 256 bit AES session encoding.

Exchange information securely using the clipboard.Allow a technician to access and control your device as if it were in their hands. Users can then accept the remote assistance request.Get remote support for your device from any computer! Enable remote control of your Windows device. A notification also appears when the app opens.

When you start a remote session, users see a notification flag on the Company Portal app icon on their device. When finished, close the TeamViewer window. For full details of what you can do, see the TeamViewer community page (opens TeamViewer's web site). In TeamViewer, you can complete a range of actions on the device, including taking control of the device.

After Intune connects to the TeamViewer service, you'll see some information about the device.

From the list, select the device that you want to remotely administer > New Remote Assistance Session.

In the the Microsoft Intune admin center.

Enter your TeamViewer license credentials, and then Sign In.Īfter the connector is configured, you're ready to remotely administer a device.

A web page opens to the TeamViewer site.

Select Log in to TeamViewer to authorize.

Select Connect, and accept the license agreement.

Select Tenant administration > Connectors and tokens > TeamViewer Connector.

To provide remote assistance to devices, configure the Intune TeamViewer connector using the following steps:

TeamViewer is not supported on GCC High environments.

Teamviewer quicksupport windows